Privacy Policy.

Diamond Leads ("we," "us," or "our") operates the website diamondleadshub.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

We collect information you provide directly to us when you place an order or contact us. This includes:

• Name and email address
• Billing address and payment information (processed securely by Shopify Payments — we never store your card details)
• Phone number if provided
• Order history and purchase details
• Communications you send us via email or our contact form

We also automatically collect certain information when you visit our site including your IP address, browser type, pages visited, and time spent on pages. This is collected through Shopify's built-in analytics.

We use the information we collect to:

• Process and fulfill your orders
• Create and share your Pipeline Tracker
• Send order confirmation and delivery notifications
• Respond to your questions and support requests
• Process subscription billing and manage your account
• Improve our website and product offerings
• Send promotional communications if you have opted in

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders including:

• Shopify — our ecommerce platform and payment processor
• Google — for Pipeline Tracker delivery via Google Sheets
• Zapier — for order fulfillment automation
• Email providers — for transactional and notification emails

These providers are bound by their own privacy policies and are only given access to information necessary to perform their functions.

We never store your payment card information. All payment processing is handled securely by Shopify Payments, which is PCI DSS compliant. Your card details are encrypted and processed directly by Shopify and never pass through or are stored on our servers.

When you submit a replacement request we collect and use the following information to process it:

• Your order number and purchase details
• Your Pipeline Tracker activity and disposition logs
• The specific leads you are requesting replacement for
• Your email communications with our support team

Important: All replacement requests must be submitted within 7 days of your lead delivery date. We use your Pipeline Tracker data solely to verify eligibility for replacement. This data is never shared with third parties. For full details see our Replacement Policy page.

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can choose to disable cookies through your browser settings, but this may affect some functionality of the site. Shopify uses cookies for essential functions including shopping cart management and checkout.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of 3 years for business and tax purposes.

Depending on your location you may have certain rights regarding your personal information including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications at any time
• The right to data portability where applicable

To exercise any of these rights please contact us at diamondleads.co@gmail.com.

Our website and services are intended for adults aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal information from a minor we will take steps to delete that information promptly.

Our website may contain links to third party websites including Instagram and Google. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL encryption and all payment processing is handled through Shopify's secure, PCI-compliant infrastructure. However no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our site after changes are posted constitutes your acceptance of the updated policy.

This Privacy Policy is governed by the laws of the State of Nevada, United States. Any disputes arising from this policy shall be resolved in the courts of Clark County, Nevada.