Legal

Refund Policy.

All sales at Diamond Leads are final. We do not offer cash refunds — but fresh leads are covered by our active 7-day replacement policy.

Last updated: July 2026 · Diamond Leads Marketing LLC · West Palm Beach, Florida
Section 1
All Sales Are Final
Due to the nature of lead data, all sales at Diamond Leads are final. Once an order is placed and leads are delivered to your Pipeline Tracker, we do not offer cash refunds under any circumstances. This applies to all one-time purchases, weekly subscriptions, and aged lead packs.
If you are unsatisfied with a fresh lead due to a disconnected or invalid phone number, you may be eligible for a replacement lead under our 7-day replacement policy outlined below.
Section 2
7-Day Replacement Policy
Fresh life and health insurance leads (one-time and weekly subscription) are covered by our 7-day replacement policy. If you receive a lead with a disconnected or invalid phone number, you may submit a replacement request within 7 days of delivery.
Day 1 Leads delivered to your Pipeline Tracker
7 Days to submit replacement requests
20% Maximum replacement cap per order
Replacement eligibility is capped at 20% of the total leads in a single order. For example, on a 50-lead order you may request up to 10 replacements. On a 25-lead order, up to 5 replacements.
Section 3
Replacement Eligibility Requirements
To qualify for a replacement, all of the following conditions must be met:
  • 7-day window — the replacement request must be submitted within 7 days of lead delivery
  • Pipeline Tracker required — your Pipeline Tracker must be actively used with current, accurate dispositions on each lead
  • Valid reason — only disconnected or invalid phone numbers qualify for replacement. Wrong number, no answer, or not interested do not qualify
  • 20% cap — replacement requests may not exceed 20% of your total order
  • Fresh leads only — aged leads are not eligible for replacement under any circumstances
Section 4
Aged Leads — No Replacement
Aged life and health insurance leads are not eligible for replacement or refund under any circumstances. Aged leads are non-exclusive, priced at $1 per lead, and sold as-is for high-volume dialing purposes. By purchasing aged leads you acknowledge and accept that no replacement or refund will be provided.
Section 5
Weekly Subscriptions
Weekly subscription charges are non-refundable for the current billing period. You may cancel your subscription at any time by emailing customers@diamondleads.info and cancellation will take effect at the end of your current billing cycle. No prorated refunds are issued for partial billing periods.
Fresh leads delivered as part of a weekly subscription are still covered by our 7-day replacement policy for disconnected or invalid phone numbers.
Section 6
How to Submit a Replacement Request
To submit a replacement request, email us within the 7-day window with the following information:
  • Your order number — found in your order confirmation email
  • The affected lead(s) — name and phone number of each lead you are requesting a replacement for
  • The reason — disconnected number, invalid number, etc.
Send your request to customers@diamondleads.info with the subject line "Replacement Request — Order #[Your Order Number]". We typically respond within 24 hours.
Section 7
Contact Us
Questions about our refund or replacement policy? Reach out anytime: This policy is governed by the laws of the State of Florida. Diamond Leads Marketing LLC reserves the right to update this policy at any time.
Questions Before You Order?
Our team typically responds within 24 hours. Reach out anytime.
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