Legal

Replacement Policy.

We stand behind the quality of our fresh leads. Here's exactly how our replacement policy works, what's covered, and how to request a replacement.

The Window

7 Days From Delivery

Day 0
Leads Delivered
Your leads land in your Pipeline Tracker, ready to dial.
Days 1–7
Replacement Window
Work your leads and flag any disconnected numbers in your tracker.
Day 7
Window Closes
Replacement requests after this point cannot be honored.
Coverage

What's Covered

Our replacement policy applies to fresh leads only — both Life Insurance and Health Insurance fresh packages. Aged leads (life and health) are not eligible, given their lower price point reflects the non-exclusive, unverified nature of the data.

◆ Covered
  • Disconnected phone numbers
  • Invalid or non-working numbers
  • Fresh Life Insurance leads (Starter, Professional, Agency)
  • Fresh Health Insurance leads (Starter, Professional, Agency)
  • Requests submitted within 7 days of delivery
✕ Not Covered
  • Aged Life Insurance leads
  • Aged Health Insurance leads
  • Leads marked "not interested" by the prospect
  • Requests submitted after the 7-day window
  • Orders with an inactive or unused Pipeline Tracker
Limit

The 20% Cap

Replacement eligibility is capped at 20% of the total leads in a single order. For example, on a 50-lead Professional package, up to 10 leads may qualify for replacement. This cap reflects our commitment to quality while keeping our pricing sustainable for every agent.

Requirement

Keep Your Tracker Active

To qualify for replacement, your Pipeline Tracker must be actively used with current, accurate dispositions on each lead. This is how we verify a number was genuinely disconnected versus simply not yet attempted. Trackers with no activity or stale dispositions will not qualify for replacement review.

Process

How to Request a Replacement

1
Flag the Lead
Mark the disconnected number disposition directly in your Pipeline Tracker as you work your leads.
2
Email Us
Send your request to customers@diamondleads.info within the 7-day window, referencing your order and the affected lead(s).
3
We Verify & Replace
We review your tracker activity and, if eligible, deliver a replacement lead directly into your tracker.
Need to Request a Replacement?

Email us at customers@diamondleads.info with your order number and the lead(s) in question. We typically respond within 24 hours.